Deprecation: Remote station calling in the Collaborate app - Genesys Cloud Resource Center

Announced on	Removal begins
July 14, 2021	November 3, 2021

On November 3, 2021, Genesys will remove call functionality from the Collaborate app on mobile devices. Genesys Cloud Communicate delivers a significantly better experience, therefore prompting this deprecation.

FAQs

Am I affected?

This deprecation affects you if you use the Genesys Cloud Collaborate app for calls.

How can I prepare for this deprecation?

Start to use Genesys Cloud Communicate for call functionality.

What if I need help or have questions?

Contact My Support.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.