How do I search for interactions that contain a transcript?

Use the Content Search view to find interactions that contain a transcript. To view interactions with transcripts, click Performance > Content. Click Menu > Analytics > Analytics Workspace. In the Default section, search for Content Search and then click the view name to open it. You can use the Transcript Content filter to search for specific words that are included or not included in a transcript.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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