Can I import users from Genesys Cloud into Okta? - Genesys Cloud Resource Center

Note: This article applies to Genesys Cloud SCIM (Identity Management).

Unfortunately, no, you cannot import users from Genesys Cloud into Okta. Okta contains separate field names for family names and given names, both of which are required. Genesys Cloud does not separate names into two fields.

For information about Genesys Cloud SCIM (Identity Management), see About Genesys Cloud SCIM (Identity Management) and Genesys Cloud SCIM (Identity Management) overview (Genesys Cloud Developer Center).

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.