Business Users
Log in and set up your Genesys Cloud account.
Learn about all that you can do with calls in Genesys Cloud.
Genesys Cloud chat lets you instantly share your ideas with people inside your organization without sending an email. Persistent chat history allows you to start a conversation with your colleagues and continue it anywhere anytime.
Genesys Cloud’s Documents feature enables you to store, organize, and share all types of files securely with your fellow Genesys Cloud users.
Groups are communities within your organization based on common skills, relationships, location, or other information.
Profiles show users’ contact information, relationships, location, groups, education, skills, and more. Profile data becomes keywords for advanced searches and parameters for creating groups.
Search helps you find co-workers, groups, places, and more.
Settings enable you to customize your Genesys Cloud experience.
Presence, status, and activity let others know immediately whether you are available for a call or chat. Along with presence and status, Genesys Cloud also displays your activity, such as when you are on a call, and your geolocation. Activity always automatically appears, but you can choose to share your geolocation.
Video chat lets you hold video conferences with people in your organization.
Genesys Cloud voicemail allows callers to leave you messages when you aren’t available.
