Cannot log in to the client

Note: This article applies to the private deployment of Genesys Cloud Embeddable Framework. For more information, see Deployment options.

You cannot log in to the client. When you input your username and password, the client repeatedly refreshes and asks for your credentials.

Contact your administrator to confirm that the correct scopes are enabled for your application.

For more information, see Administrator requirements for the Genesys Cloud embedded client, Create an OAuth client, and Enabling OAuth scope enforcement.

For more information about the integration, see About Genesys Cloud Embeddable Framework.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.