The maximum number of actions Architect runs per flow invocation is 10,000. If the system exceeds that number, the flow enters error handling. The default error handling is a disconnect; however flow authors can configure alternative actions, such as a Transfer to ACD, Jump to Menu, or Jump to Reusable Task.

If you choose to jump to a menu or reusable task as the error handling option, Architect automatically increases the allowed action count by an additional 1,000 actions. This process allows you to configure an alternative path for the error handling. If you exceed the additional maximum, Architect performs a silent disconnect.

Architect considers each of these as an action that counts toward the 10,000 limit:

  • Each time you enter a menu
  • Each menu action
  • Each task action

For example:

Case 1: You hit the 10,000 action in normal flow processing and event handling is set to transfer to ACD.  The interaction transfers to the queue.
Case 2: You hit the 10,000 action in normal flow processing and event handling is set to jump to menu.  The interaction jumps to the specified menu and the extra 1000 action countdown begins. 
Case 3: You hit the 10,000 action in normal flow processing and event handling is set to jump to reusable task.   The interaction jumps to the specified task and the extra 1000 action countdown begins. 

Note: Unlike menus, entering a task does not count as an executable action