The Salesforce External Contact Sync integration overview

The Salesforce External Contact Sync integration keeps your Genesys Cloud contacts, associations, notes, and relationships up to date by syncing changes from Salesforce to Genesys Cloud when they happen.

When you activate this integration, an initial one-way sync from Salesforce to Genesys Cloud occurs. Thereafter, the sync process runs at least once a day.

In addition, you can configure triggered updates that use webhooks to propagate changes in Salesforce to Genesys Cloud in near real time.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.