Accept a web chat interaction
- Log in as an agent and go on queue. The Interactions panel opens and new chats appear in the Active Interactions list.
- To begin a chat, click Answer.
Note: When you decline or fail to answer an interaction within a certain amount of time, Genesys Cloud places you into Not Responding status. While Not Responding, you do not receive new interactions. Declined or not answered interactions reenter the queue.