WebRTC (Web Real-Time Communications)

WebRTC (Web Real-Time Communications) is a set of technologies that allow web browsers and mobile phones to send voice and video to each other with no additional software installations. Several Genesys Cloud features, such as the Genesys Cloud WebRTC phone use this technology. For more information, see About Genesys Cloud WebRTC phones.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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