Genesys Cloud
Genesys Cloud screen recording playback UI refresh

Announced on	Effective date	Aha! idea
2024-07-22	2024-09-02	Aha! link

In a future release, Genesys Cloud will upgrade and modernize the look and feel of the screen recording playback user interface by replacing deprecated components. The new UI components will refresh the visual experience and also provide support for new languages, including Ukrainian.

Note: This update does not affect the Interaction Details UI or existing functionality.

For more information, see the Screen Recording Playback UI Update community post.

Current full screen

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New full screen

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Current reduced resolution

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New reduced resolution

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.