November 2020

November 18, 2020

Contact center

  • Agent-owned records for preview campaigns
  • Speech and text analytics settings improvement
  • Service level calculation enhancement
  • Access partial availability time stamp in Analytics API
  • Interactions panel improvement


  • Release Notes now include feature subscriptions
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November 4, 2020


  • CIDR IP address range for cloud media services

Contact center

  • Genesys Virtual Agent Services available in the AppFoundry
  • Bot versioning in Genesys Dialog Engine


  • Genesys Cloud rebranding update


  • Screen recording policy changes for Genesys Cloud 2 users
  • Create Site API call attribute requirement change
  • Bridge server deprecation update
  • CIC data connector deprecation update
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