Virtual assistant (bots and IVR) Archives - Genesys Cloud Resource Center

List of the Genesys Cloud FedRAMP region release notes that include the Virtual assistant (bots and IVR) release notes tag.

Customer engagement

View and edit imported data via the user interface in the Contact List editor

Self service and automation

Arabic language support for voice and digital bot flows, knowledge workbench, intent miner, and Agent Assist
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Chinese (Simplified/Mandarin), Korean, and Polish language support

Improved Genesys Cloud announcements

Data, analytics, and reporting

Analytics API enhanced capabilities

Customer engagement

Canned Responses user interface enhancements

Self service and automation

Evaluate schedule groups in Architect bots and digital bots before ACD transfer
Control knowledge behavior from start to finish in Architect digital bot flows

Workforce engagement

Manage Active Screen Recordings

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Catalan language support
Knowledge portal refreshed article search results
Historical execution data for Architect bot flows and digital bot flows

Employee productivity

Genesys Agent Assist knowledge article feedback
Introducing Agent Assist

Customer engagement

Enable and disable email threading
Outbound digital campaigns event triggers for post-contact interactions

Data, analytics, and reporting

Support for capitalization and punctuation in native voice transcription for English transcripts

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Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.