Genesys Cloud - Unified Communication & Collaboration tag

List of the Genesys Cloud release notes that include the Unified Communication & Collaboration release notes tag.
October 13, 2025

Employee productivity

  • Streamlined navigation and information architecture update
  • Architect workflows triggered from Outlook Calendar events

Self service and automation

  • List type string attribute in rule-based decisions

Deprecations

  • Deprecation: BYOC Premises—Customer VM Solution
  • Deprecation: Windows 10 OS support for the Genesys Cloud Background Assistant (GCBA)
  • Deprecation: Windows 10 OS support for the desktop app

View details