Genesys Cloud - Unified Communication & Collaboration tag

List of the Genesys Cloud release notes that include the Unified Communication & Collaboration release notes tag.

Employee productivity

Streamlined navigation and information architecture update
Architect workflows triggered from Outlook Calendar events

Self service and automation

List type string attribute in rule-based decisions

Deprecations

Deprecation: BYOC Premises—Customer VM Solution
Deprecation: Windows 10 OS support for the Genesys Cloud Background Assistant (GCBA)
Deprecation: Windows 10 OS support for the desktop app

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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