Genesys Cloud FedRAMP region - unified communication and collaboration tag

List of the Genesys Cloud FedRAMP region release notes that include the unified communication and collaboration release notes tag.
Genesys Cloud FedRAMP region – June 24, 2024

Data, analytics, and reporting

  • View speech and text analytics data for a year at a time

Customer engagement

  • Granular control for clearing or signing out of web visit or journey sessions

Employee productivity

  • Direct voicemail non-ACD call transfer for enhanced call management

Self service and automation

  • HELD (HTTP Enabled Location Delivery) for E911 Location Information
  • Introducing the Nuance Recognizer as a Service integration

Workforce engagement

  • Interaction recording download tracking in audit trail

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Genesys Cloud FedRAMP region – June 17, 2024

Customer engagement

  • Automatically save wrap-up codes for improved call handling
  • Enhanced dynamic filtering for real-time adjustments in campaigns
  • Expanded campaign rule actions for enhanced automation

Data, analytics, and reporting

  • Alerting improvements
  • Enhanced toast, email, or SMS notification alerts
  • Enhanced alerts management
  • Enhanced dictionary management

Employee productivity

  • Enhanced privacy controls for ad hoc recordings
  • Genesys Agent Assist knowledge surfacing and summarization support for Dutch, French, German, Italian, and Portuguese

Self service and automation

  • Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Turkish language support

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Genesys Cloud FedRAMP region – April 15, 2024

Customer engagement

  • Architect post-call actions in voice calls
  • Improved agent utilization for digital transfers
  • Co-browse for web messaging
  • Co-browse for voice via Messenger
  • Deploy Messenger without web messaging
  • Messenger JavaScript SDK toaster plugin
  • Messenger co-browse toolbar improvements
  • Co-browse supports multiple iframes
  • Co-browse for web messaging read-only fields and buttons

Employee productivity

  • Conversation summarization with Genesys Agent Assist for Voice
  • Public APIs for Collaborate chat room management and chat messages

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Genesys Cloud FedRAMP region – April 1, 2024

Data, analytics, and reporting

  • Improved native voice transcription accuracy for Portuguese dialects

Workforce engagement

  • Change forecast associated with a schedule
  • Leaderboard view disabled for organizations with disabled gamification

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Genesys Cloud FedRAMP region – March 11, 2024

Employee productivity

  • Remove users from Collaborate chat rooms

Data, analytics, and reporting

  • Improved native voice transcription accuracy for Italian

Customer engagement

  • Skills-based dialing for Preview and Progressive campaigns
  • Refreshed Predictive Engagement user interface
  • Configure labels to manage interactions
  • Maximum number of calls per agent set at the campaign level

Self service and automation

  • Genesys Dialog Engine Bot Flows in Architect
  • Genesys Dialog Engine Digital Bot Flows in Architect

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