Genesys Cloud - Outbound Campaigns & Dialer tag
List of the Genesys Cloud release notes that include the Outbound Campaigns & Dialer release notes tag.
December 15, 2025
Account management
- Passkey support for Multi-Factor Authentication (MFA)
Customer engagement
- Custom named time zones for contactable time sets
- Digital rule sets for outbound WhatsApp campaigns
- Introducing Apple Pay support for Apple Messages for Business in Singapore and Mexico regions
- Architect digital bot flows and Apple Messages for Business support in Singapore and Mexico regions
- External contacts identity resolution support for Apple Messages for Business in Singapore and Mexico regions
- Architect digital bot flow list picker support in Singapore and Mexico regions
- Authentication support in Apple Messages for Business in Singapore and Mexico regions
- Apple Messages for Business forms in Singapore and Mexico regions
- Control agent transfer capabilities via permissions
- Configure group ring settings
- Inbound messaging channel routing support in Apple Messages for Business in Singapore and Mexico regions
- New metric displays for monitoring BYOC Premises edge and trunk status
Data, analytics, and reporting
- Sentiment, empathy, and topic spotting support for Turkish and Zulu
- Export summary row chart in Analytics Performance views
- Web events available in Journey Management
Employee productivity
- Configure combined voice utilization for ACD and non-ACD calls
- Favorites now listed in the User Directory
- Multi-language Agent Copilots
Open platform
- Enable auto answer for interactions in the Unified Experience from Genesys and ServiceNow integration
- Thai language support
- Genesys Cloud Voice (GCV) conversation IDs and postal codes in GCV and BYOC usage reports
Self service and automation
- Agent Copilot summaries customization support for Czech, Danish, Finnish, Norwegian, Portuguese, Swedish, and Turkish
- Enhanced confirmation controls in AI Guides
- Genesys Virtual Agent support for Portuguese and Swedish dialects
- Create flow outcomes and milestones natively in Architect
September 29, 2025
Employee productivity
- Streamlined Navigation and Information Architecture Update
Customer engagement
- Apple Pay support for Apple Messages for Business
- Architect digital bot flow list picker support
- Set time- and duration-based conditions in campaign rules
- Use custom SMTP servers for email campaigns and agentless email
- Administrators can now bring their own SMS SMPP provider
- Idle agent count for conditional group activation or deactivation
- Expired callback queue reassignment
Data, analytics, and reporting
- Administrators can now search content from HTML emails
- Topic miner Korean and Japanese language support
- Native voice transcription for core dialects
Open platform
- Unified Experience from Genesys and ServiceNow Genesys Cloud Background Assistant (GCBA) support
Self service and automation
- Transcription and storage of caller’s final voice input
- Content-based search for knowledge base articles in Norwegian, Danish and Finnish
- Swiss German language support in Architect
Workforce engagement
- Enhancements to visual components in the interaction details page
September 22, 2025
Employee productivity
- New unified navigation experience coming to Genesys Cloud
- Summary engagement insights on the Agent Copilot dashboard
Account management
- Manage user hire dates with SCIM APIs
- Refreshed integrations management interface
Customer engagement
- Configure up to 100 OpenID integrations for authenticated web messaging
- Voice note support for WhatsApp conversations
- Outbound voice events publish directly to AWS EventBridge
Data, analytics, and reporting
- Enhanced longest waiting and longest interacting metrics
- Duplicate an event card in Journey Management
- Review transcripts faster in interaction details
Open platform
- Updated Genesys Cloud desktop app icons
- Unified Experience from Genesys and ServiceNow phone book support
Workforce engagement
- Default answers for evaluation forms
