Genesys Cloud - monitoring tag

List of the Genesys Cloud release notes that include the monitoring release notes tag.
October 20, 2025

Employee productivity

  • Streamlined navigation and information architecture update
  • Improved scripting accessibility tools

Customer engagement

  • Use the same email domain across multiple Genesys Cloud orgs

Data, analytics, and reporting

  • Analyze segment and web outcome events in Journey Management

Open platform

  • Unified Experience from Genesys and ServiceNow integration outbound calls on behalf of a queue
  • Map participant data from Genesys Cloud to ServiceNow interaction fields

Self service and automation

  • Preview guides for virtual agents in AI Studio
  • Configure virtual agents to generate answers from multiple sources

Workforce engagement

  • Workforce management block scheduling
  • Adherence and activity code mapping enhancements

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February 10, 2025

Customer engagement

  • 2024 Genesys CIDR expansion and firewall requirements notification
  • Auto answer for voice interactions on queue settings
  • Auto answer for digital interactions

Data, analytics, and reporting

  • Filter and search conversations by acoustic metrics and wrap-up codes

Employee productivity

  • Agent Copilot summary analytics access via API

Self service and automation

  • Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Thai language support

Workforce engagement

  • Reminders for agents about their next scheduled activity

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