Genesys Cloud - Interaction & Screen Recording tag

List of the Genesys Cloud release notes that include the Interaction & Screen Recording release notes tag.
November 17, 2025

Employee productivity

  • Streamlined navigation and information architecture update
  • Agent-to-agent consult and warm transfer for messaging interactions
  • Custom prompts in advanced summary configurations
  • Live character counter for ACW notes
  • Internationalized date formats in Genesys Tempo

Account management

  • BYOC Premises Edge devices in Edges list view

Customer engagement

  • Control agent transfer capabilities via permissions
  • Inactivity handling for messaging interactions

Data, analytics, and reporting

  • Topic miner support for Arabic dialects
  • Topic miner support for Hindi dialect

Open platform

  • Mexico region deployment
  • Singapore region deployment

Self Service and Automation

  • Rule-based decisions and string list attribute support

Workforce engagement

  • Screen recording now uses less system resources and bandwidth in multiple monitor and multiple concurrent interaction situations.
  • Adherence widget available in the Activity view
  • Automatic submission of completed AI evaluations

Deprecations

  • Deprecation: External contacts merge endpoint and mergeOperation field in External Contacts API
  • Deprecation: Administrator login using only user name and password

View details

September 29, 2025

Employee productivity

  • Streamlined Navigation and Information Architecture Update

Customer engagement

  • Apple Pay support for Apple Messages for Business
  • Architect digital bot flow list picker support
  • Set time- and duration-based conditions in campaign rules
  • Use custom SMTP servers for email campaigns and agentless email
  • Administrators can now bring their own SMS SMPP provider
  • Idle agent count for conditional group activation or deactivation
  • Expired callback queue reassignment

Data, analytics, and reporting

  • Administrators can now search content from HTML emails
  • Topic miner Korean and Japanese language support
  • Native voice transcription for core dialects

Open platform

  • Unified Experience from Genesys and ServiceNow Genesys Cloud Background Assistant (GCBA) support

Self service and automation

  • Transcription and storage of caller’s final voice input
  • Content-based search for knowledge base articles in Norwegian, Danish and Finnish
  • Swiss German language support in Architect

Workforce engagement

  • Enhancements to visual components in the interaction details page

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