Genesys Cloud - Identity & Access Management tag

Employee productivity

• Streamlined navigation and information architecture update
• Support for Proof Key for Code Exchange (PKCE) grant type authorization in embedded clients
• Domain allow list for emails
• Genesys Agent Copilot, Virtual Agent, and Knowledge Czech and Hungarian language support
• Improved Agent Copilot and Virtual Agent Answer Highlight for English Dialects
• Integrate Microsoft Teams into Genesys Cloud telephony without an independent SBC

Account management

• API responses no longer include OAuth client secret
• Genesys Tempo enabled by default with allowed IP addresses feature
• SAML assertion decryption support for single sign-on integrations

Customer engagement

• Customer first callback support in outbound campaigns
• Use custom SMTP servers for email campaigns and agentless email
• Messenger support for list picker

Data, analytics, and reporting

• Analytics Conversation Detail Jobs API extended conversation data retrieval

Self service and automation

• Create AI Guides from uploaded process documents
• AI Guides model enhancements

Deprecations

• Deprecation: BYOC Premises—Customer VM Solution
• Deprecation: Token Implicit Grant for OAuth clients
• Deprecation: Open messaging inbound endpoint

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