Genesys Cloud FedRAMP region - employee development tag

List of the Genesys Cloud FedRAMP region release notes that include the employee development release notes tag.
Genesys Cloud FedRAMP region – June 10, 2024

Customer engagement

  • Enhanced message delivery status in messenger widget

Employee productivity

  • Knowledge workbench Cantonese, Mandarin, Taiwanese, Polish, and Korean language support
  • Microsoft Teams and 8×8 UC Integrations availability

Open platform

  • Enhanced AudioHook Monitor configuration and migration process

Self service and automation

  • Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Basque (EU) (eu-ES), and Swedish language support

Workforce engagement

  • SCORM 1.2 learning standard conformance
  • Learning module improvements

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Genesys Cloud FedRAMP region – February 14, 2024

Customer engagement

  • Enhanced pacing control in dialing campaigns
  • Enhanced external contacts data access control for agents

Data, analytics and reporting

  • Improved native voice transcription accuracy for Spanish

Workforce engagement

  • APIs to integrate external learning modules

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