Genesys Cloud - connectors tag

List of the Genesys Cloud release notes that include the connectors release notes tag.

Customer engagement

2024 Genesys CIDR expansion and firewall requirements notification
Typing indicators in Mobile Messenger

Employee productivity

Multi contextual panels
Conversation summaries on transfer with Agent Assist and Agent Copilot
Notes panel improvements
Wrap Up panel usability improvements

Data, analytics, and reporting

Journey Management date range configuration

Open platform

Genesys Enhanced TTS now includes Amazon Polly Neural voices

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Belgium language support

Workforce engagement

Trigger process automation from Coaching or Learning state changes

Deprecations

BYOC Premises – Genesys Hardware Solution deprecation

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.