Genesys Cloud - Version 2.43.825 – June 23, 2025 (postponed)

  • Updated to Chromium 137.0.7151.69
  • Updated to .NET 4.8
  • Fixed a crash when switching between desktop and tablet mode
  • Fixed an issue with authentication involving popup windows
  • Fixed an alignment issue when switching to full-screen mode in a Genesys Cloud video call
Note for administrators using the convenience MSI installer file – The prerequisites for the Genesys Cloud Windows application changed with this update. These prerequisites must be installed before the application is updated. .NET Framework 4.8 and Microsoft Visual C++ redistributable runtime version of at least 14.38.33135 must be installed. These are installed automatically, if necessary, by the EXE installer provided but the MSI file doesn’t have this ability.