Genesys Cloud - Version 2.4.614 – March 17, 2021

Resolved issue that caused the application’s user agent to report an incorrect operating system when running Windows 10.
Resolved issue that caused spellcheck to stop functioning.
The application now delays Jabra library initialization to resolve Jabra headset issues.
Resolved issue that caused screen capture to fail in some cases when the user has an external monitor.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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