Genesys Cloud - Version 1.0.0.9284 – August 5, 2020

Manual and auto-update availability

  • Available for manual update in all regions starting Thursday, August 6, 2020.
  • Auto-update enabled for all regions starting Thursday, August 13, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Thursdays instead of Wednesdays.

Enhancements and fixes

  • Added two new Factory Reset menu options.
  • Resolved issue with missing LCD menu options.
  • Resolved error that occurs in media logs when the drift percentage is out of range.