Genesys Cloud - Version 1.0.0.26833 – September 15, 2025

Enhancements and fixes

  • Resolved an audio quality issue in the APSE2 region caused by incorrect RTP marker handling.
  • Improved call analysis accuracy, including fixes for pre-connect speech handling, beep detection, and reset scenarios.
  • Improved support for automated audio labeling, including tone, music, and speech detection.
  • Corrected missing ICE attributes in certain WebRTC session updates.
  • Addressed null pointer exceptions and stability issues in conference audio handling.
  • Improved reliability of station-side call recordings, ensuring correct handling during barge-in, consult transfers, consent recording, and post-transfer scenarios.
  • Fixed cases where whisper prompts did not honor the selected language in in-queue flows.
  • Addressed rare crash conditions during call processing.
  • Added support for dialing 13-digit national numbers in Germany.
  • Fixed number normalization issues affecting Brazil (+55) area codes.
  • Corrected international dial plan support for 8-digit country numbers when not using E.164 format.
  • Enhanced handling of tie-line routing for hybrid conferencing support.
  • Resolved an issue where certain generic SIP phones would fail to return to operational status after service upgrades.
  • Improved station registration reliability to prevent expiration regressions.
  • Added support for new SIP routing scenarios and station auto-conference lookups.
  • Enhanced trunk security by updating the default cipher list and removing SSLv3 support.
  • Improved system behavior when unsupported audio formats are requested.
  • Improved handling of media recovery scenarios and WebRTC disconnect events.
  • Corrected issues where tenant execution data was not preserved after restarts.
  • Improved build reliability and reduced risk of crashes during shutdown.
  • Enhanced load monitoring and internal resource allocation performance.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 18, 2025.

Premises update availability

Updates for hardware devices are available on Friday, September 19, 2025. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Monday, September 15, 2025.
  • Auto-update enabled for all regions starting Thursday, September 18, 2025.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.