Genesys Cloud - Version 1.0.0.25200 – June 3, 2025

Enhancements and fixes

• Resolved an issue related to users forwarding calls to groups.
• Added support for Italian national number plan 11 digit numbers.
• Stability and performance improvements.
• Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 5, 2025.

Premises update availability

Updates for hardware devices are available on Friday, May 30, 2025. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Friday, May 30, 2025.
• Auto-update enabled for all regions starting Wednesday, June 4, 2025.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.