Genesys Cloud - Version 1.0.0.24084 – May 13, 2025

Enhancements and fixes

• Resolved an issue related to the Secure Pause state during a consult transfer.
• Resolved an issue related to hold music play stoppage when a consult transfer party disconnects.
• Stability and performance improvements.
• Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Friday, May 16, 2025.

Premises update availability

Updates for hardware devices are available on Tuesday, May 13, 2025. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Tuesday, May 13, 2025.
• Auto-update enabled for all regions starting Friday, May 16, 2025.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.