Genesys Cloud - Version 1.0.0.18142 – October 2, 2024

Enhancements and fixes

• Resolved an issue where phones did not provision in non-https premises environments.
• Resolved an issue where emergency call routes continued to be used after deactivation.
• Resolved a rare issue where NOTIFY events are inconsistent after receiving a REFER.
• Resolved an issue where agent mute state was not retained after a consult transfer recipient disconnected.
• Resolved issue where ACD skills were not removed on consult transfers.
• Stability and performance improvements.
• Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, October 9, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, October 2, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, October 2, 2024.
• Auto-update enabled for all regions starting Wednesday, October 9, 2024.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.