Genesys Cloud - Version – January 31, 2024

Enhancements and fixes

  • Additional protections against runaway CPU situations.
  • Call analysis model updates for Mexico (es-MX).
  • Improved reliability of call disconnects in consult transfer scenarios where some of the parties disconnected at the exact same time.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, February 8, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, January 31, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, January 31, 2024.
  • Auto-update enabled for all regions starting Wednesday, February 7, 2024.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.