Genesys found a regression in Media Tier version that can cause external transfers to fail when configured to record. Automatic updates for cloud media and premises hardware edges have been disabled.

Enhancements and fixes

  • Additional protections against runaway CPU situations.
  • Call analysis model updates for Mexico (es-MX).

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 25, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, January 17, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, January 17, 2024.
  • Auto-update enabled for all regions starting Wednesday, January 24, 2024.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.