Genesys Cloud - Version 1.0.0.12914 – October 4, 2023

Enhancements and fixes

• Upgraded to OpenSSL 3 for premises hardware Edges.
• Resolved an ACD tracking issue which may cause call disconnects due to max resource consumption.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, October 12, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, October 4, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, October 4, 2023.
• Auto-update enabled for all regions starting Wednesday, October 11, 2023.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.