Genesys Cloud - Version 1.0.0.12872 – September 20, 2023

Enhancements and fixes

• Eliminated race condition when ACD call is answered just before the alerting timeout.
• Resolved an issue related to phone provisioning when multiple phone trunks are present in premises Edge situations.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, September 27, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, September 20, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, September 20, 2023.
• Auto-update enabled for all regions starting Wednesday, September 27, 2023.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.