Genesys Cloud - Version 1.0.0.12828 – August 30, 2023

Enhancements and fixes

• Changes to support upcoming features.
• Resolved an issue related to External Transfers with recording enabled.
• Restricted use of line feed characters in UUI set as ASCII strings.
• Memory management improvement for Edges in hybrid media scenario.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 7, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, August 30, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, August 23, 2023.
• Auto-update enabled for all regions starting Wednesday, September 6, 2023.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.