Genesys Cloud - Version 1.0.0.12378 – April 5, 2023

Enhancements and fixes

• Added support for tel to sip encoded characters in dialstring.
• Signaling events are now marked as discardable and no longer queue in cases where they cannot be delivered.
• Improvements to protect against CPU intensive IVR flow loops.
• Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, April 5, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, April 5, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, April 5, 2023.
• Auto-update enabled for all regions starting Wednesday, April 12, 2023.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.