Genesys Cloud - Version 1.0.0.12024 – December 14, 2022

Enhancements and fixes

• Improvements to consult transfer recording scenario handling.
  
• Minor changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, January 4, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, December 14, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, December 14, 2022.
• Auto-update enabled for all regions starting Wednesday, January 4, 2023.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.