Version 188.8.131.5266 – October 26, 2022
Genesys found a regression in Media Tier version 184.108.40.20666 related to cloud media. Automatic updates for cloud media services and premises hardware edges will not be enabled for this build.
Enhancements and fixes
- Call analysis model updates for Spanish (Mexico) (es-MX).
- Call analysis model updates for Portuguese (Brazil) (pt-BR)
Cloud update availability
Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, November 3, 2022.
Premises update availability
- Available for manual update in all regions starting Wednesday, October 26, 2022.
- Auto-update enabled for all regions starting Wednesday, November 2, 2022.
- Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.