Genesys found a regression in Media Tier version related to cloud media. Automatic updates for cloud media services and premises hardware edges will not be enabled for this build.

Enhancements and fixes

  • Call analysis model updates for Spanish (Mexico) (es-MX).
  • Call analysis model updates for Portuguese (Brazil) (pt-BR) 

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, November 3, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, October 26, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, October 26, 2022.
  • Auto-update enabled for all regions starting Wednesday, November 2, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.