Genesys Cloud - Version 1.0.0.11714 – September 8, 2022

Enhancements and fixes

• Call analysis model updates for the United States (es-US).  

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 15, 2022.

Premises update availability

Updates for hardware devices are available on Thursday, September 8, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Thursday, September 8, 2022.
• Auto-update enabled for all regions starting Thursday, September 15, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.