Genesys Cloud - September 5, 2018

Contact center

View export for Agents Performance and Queue Performance Detail aggregate views

Contact center managers can now export the data in the Agents Performance Summary and Agents Performance Detail views to a CSV file. They can also now export the aggregate data for a group of queues in the Queue Performance Detail view to a CSV file. Managers can share the exported file with others in the contact center and use it to further analyze contact center performance. For more information, see Export view data.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.