Genesys Cloud - September 14, 2016

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Line recording enhancements

A “Trunk configuration” link now appears on the quality admin Policies page to help administrators easily navigate to the telephony admin Trunks page where telephony administrators can enable recording for external trunks. For more information, see About quality policies and Enable line recording on the trunk.

A new Recording column on the Trunks page identifies trunks that require provisioning.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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