Genesys Cloud - May 9, 2018

Contact center

Automatic time zone mapping

Outbound administrators can now use automatic time zone mapping to determine compliant dialing times for contacts in a contact list. This feature provides a simplified, automated alternative to manually configuring callable time sets. Automatic time zone mapping supports NANP phone numbers (United States, Canada, and certain Caribbean area codes) and United State zip codes. For more information, see Automatic time zone mapping overview.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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