Genesys Cloud - May 12, 2021

Genesys Cloud now includes support for Neural TTS Voices as part of the existing Amazon Polly text-to-speech engine integration. For more information, see Amazon Polly integration in About text-to-speech (TTS) engines and Neural TTS in the AWS Amazon Polly Developer Guide This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, or Genesys Cloud User 3.

Developers now receive a count of the results returned from the Analytics API endpoints in an Elasticsearch query. Use this feature to determine how many times to call the results API to retrieve all records, based on the page size of 100. For more information, see /api/v2/analytics/conversations/details/query and /api/v2/analytics/users/details/query in Analytics, Conversation Detail query, and User Status Detail query in the Developer Center. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, or Genesys Cloud User 3.

Spain Spanish, South African English, and Indian English programs, topics, and phrases support

Programs, topics, and phrases support is now available for Spain Spanish (es-ES), South African English (en-ZA), and Indian English (en-IN). For more information, see Genesys Cloud supported languages. This feature requires the following subscription: Genesys Cloud User 3.