Genesys Cloud - July 25, 2018

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Customize hold music

Administrators can now upload prompts to replace the default music that callers hear when agents place them on hold. This feature allows organizations to customize and enhance the on-hold experience for customers. For more information, see Customize agent-initiated hold music. This feature requires Edge and Media Tier version 1.0.0.7252 or later.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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