Genesys Cloud - July 24, 2019

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Network connectivity alerts in interactions

Agents now receive notifications when Genesys Cloud detects network connectivity issues in interactions. Agents can use this information to determine how they should proceed with an interaction. For more information, see Network connectivity alerts. 

Language agnostic voicemail transfer in Architect

Genesys Cloud now supports language agnostic voicemail functionality in Architect transfer to voicemail actions. This enhancement allows for a simplified and global voicemail transfer for all languages. Previously, Architect did not support transfer to voicemail for unsupported languages. For more information, see Transfer to Voicemail action and Set up a Transfer to Voicemail action.