Genesys Cloud - January 5, 2026
Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.
Update to regional feature deployment schedule effective January 12, 2026
Administrators can now prepare for an update to the Genesys Cloud regional feature deployment schedule, effective January 12, 2026. To continue improving platform security, stability, and quality, Genesys Cloud will adjust the timing of regional feature releases. Currently, feature releases begin every Monday, with deployment staggered across regions and complete by Wednesday. Starting in January, the staggered deployment begins on Tuesday and completes on Friday, occurring during off hours in each local region. The automated feature toggle schedule begins at noon ET and activates the first regions at 1:00 a.m. local region time on Tuesday. This change helps improve the consistency and control of regional releases and provides additional time to validate updates before completion.
Read more:
- Genesys Cloud enables features for release starting on Monday and completing by the end of the day Thursday, per region. If you do not see a feature enabled for your organization by the following business day, check the required subscriptions and permissions provided in the Release Notes and related documentation. If you confirm the subscription and permissions and still experience issues, contact Customer Care.
- Some features may require an integration add-on.
