Genesys Cloud - August 23, 2017

Contact center

Extended select statement for Architect

Administrators and contact center managers can now configure Architect’s existing Switch action to include more than three cases, in addition to the default case. They can also remove cases from the action. For more information, see Switch action.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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