What is the maintenance window for cloud-media services updates?

The maintenance window during which AWS cloud media services updates occur is 12:00 AM to 5:00 AM in every AWS region’s time zone. Genesys recommends that you not make any changes to your organization during the maintenance window.

You can find the actual date of the updates in the Media Tier Release Notes posts.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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