web chat

Genesys encourages existing web chat customers to migrate to web messaging.

A web chat is a web-based interaction initiated by a customer from a website. Genesys Cloud handles the interaction and assigns it to an available agent who meets the selection criteria. A web chat is not the same as an instant message, an SMS text, or an SMS text chat.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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