site classifications

Site classifications are categories of calls that have special routing instructions. Typical classifications are emergency, intercom, local, toll free, long distance, international, information, SIP, and unknown. Each classification contains the logic to recognize the call type and route the specific type of call to a trunk that enables the call to reach its destination.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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