Genesys Cloud for Windows desktop app release notes

View a summary of the improvements and fixes in the latest Windows desktop app version.

If you have not already done so, download and install the Windows desktop app. Once installed, the Windows desktop app notifies you when a new version is available and prompts you to refresh or install it. To confirm the current installed version, click the Genesys Cloud icon in the menu bar and select Check for Updates. Upgrade to the latest version if needed.

Fixes crash when running on Windows 11 24H2

Updated to Chromium 129.0.6668.71
Fixed a crash when cancelling the screen share window selection dialog.
Enable popups to open to allow screenpop actions to work as expected.
Added the ability to disable automatic updates by using a local machine registry key.
Fixed the ability to download multiple email attachments.

Updated to Chromium 128.0.6613.114

Note: Due to required Chromium changes, you must log in to Genesys Cloud again when launched the first time.

Updated to Chromium 126.0.6478.127
Dev tools can now be opened from popup windows with a contextual menu to assist in triaging issues in popup windows
Fixed an issue where popup windows that crashed caused the main window to be refreshed
Fixed an issue when downloading screen recordings with multiple files

Updated to Chromium 125
Fixed broken translations for Ukrainian and Thai in certain places
Fixed downloading of screen recordings

Feature postponement: Updated to Chromium 124
Feature postponement: Fixed broken translations for Ukrainian and Thai in certain places.

Updated to Chromium 123
Added Ukrainian language support

Updated to Chromium 122
To increase the security of downloaded files, the downloads window now reveals the downloaded file in File Explorer when double-clicked, rather than directly opening the file.
Shift-clicking on links will open in the external browser instead of in the application.

Updated to Chromium 121

Updated to Chromium 120

Updated to Chromium 119

Updated to Chromium 118

Updated to Chromium 117

Updated to Chromium 116 (addresses WebP vulnerability CVE-2023-4863)

Updated to Chromium 115

Updated to Chromium 114

Updated copyright dates in about box.
Updated to Chromium 113.

Updated to Chromium 112
Added support for a new screen recording pop out destination.
Added support for new Genesys Cloud video URL handling.
Utilized a new Chromium flag to limit threads on high performance processors rather than a custom Chromium build.

Updated to Chromium 111

Updated to Chromium 110
Windows 8/8.1 and related versions of Windows are no longer supported in this release. See the full deprecation notice for details of Windows 8/8.1 support.

Updated to Chromium 109.
Work to support a separate update channel for Windows 8 and 8.1 to facilitate Windows 8 and 8.1 deprecation support.

Updated to Chromium 108.
Addressed an issue in Chromium that caused high CPU usage in some screen recording scenarios.
Re-enabled a feature that was disabled due to a bug in Chromium involving CORS. The bug in Chromium is fixed.
The FedRamp environment no longer shows a Return to Genesys Cloud button.

Important: Customers using Plantronics headset integration through Plantronics Hub must update to version 3.25.0 of the Plantronics Hub software.

Updated to Chromium 107.
Added Portuguese language support.

Added Arabic language support.
Added Hebrew language support.
Resolved focus change issue that occurred when users apply touch events to a non-touch device.
Updated to Chromium 103.

Updated to Chromium 102.
The desktop app now prevents users from resizing the window below the 640×480 minimum requirement.

Updated to Chromium 100.

Updated to Chromium 99.

Updated to Chromium 98.

Updated to Chromium 96.

Resolved issue where empty logs were generated from development tools.
Updated to Chromium 95.
The desktop app now caches previous results from geolocation if no changes are detected.

Updated to Chromium 94.
Added support for running as media helper.

Updated to Chromium 93.

Resolved issue that caused an error notification on a successful voicemail download.
Updated to Chromium 92.

Updated to Chromium 91.

Updated to Chromium 90.

Resolved issue that caused presence to stay ‘Away’ when returning from screen sleep.

Added Russian (ru-ru) language support.
Updated to Chromium 89.

Resolved issue that caused the application’s user agent to report an incorrect operating system when running Windows 10.
Resolved issue that caused spellcheck to stop functioning.
The application now delays Jabra library initialization to resolve Jabra headset issues.
Resolved issue that caused screen capture to fail in some cases when the user has an external monitor.

Updated to Chromium 88.

Updated to Chromium 87.

Added a workaround to resolve issue that causes the desktop app to close unexpectedly when auto-launched while a Jabra headset is attached.
Added Czech (cs-CZ) language support.
Updated to Chromium 86.
Updated the cache path name to reflect the new Genesys Cloud rebranding.
Updated to Jabra Library 1.8.7.12.

Resolved issue that caused audio device profiles to work incorrectly.

The desktop app name changed from PureCloud to Genesys Cloud.
- Following the version update installation, users will see the changed application name.
- For organizations that deploy the desktop app to users, note that the installation path and executable names have changed. Registry locations and keys have not changed. For more information, see Deploy the desktop app (admin).
Updated to Chromium 85.

Updated the desktop app release notes link to reflect the new Genesys Cloud branding.

Resolved Jabra headset issue that caused the desktop app to close unexpectedly.
Resolved issue that caused the desktop to close unexpectedly when the system makes a geolocation request.

Resolved issue that caused the desktop app to close unexpectedly when the user navigates between groups.

Resolved issue that caused some iframe-embedded applications to fail.

Resolved time zone setting issue due to daylight saving time change in Brazil.
Updated to Chromium 78.
Updated desktop app download page to reflect new Genesys Cloud color scheme.

Enhancements to QOS for WebRTC.

Updated to Chromium 75.
Added Ctrl-F5 shortcut to reload ignoring cache.

Added support for direct specification of proxy server.
Internal change to support future AWS regions.
Fixed format of published date in appcast update file.
Improved compatibility with additional Jabra devices.
Signed the application with the new Genesys certificate.

Updated to Jabra SDK 1.7.3.4 to improve stability.
Resolved issue where downloaded reports with non-English characters fail to open in the Windows desktop app.
Resolved issue where a previous session of the Windows desktop app resumes after logout under certain conditions.

Resolved issue where logged out users were automatically logged back in when they reopened the Windows desktop app.

Addresses instability issues found in version 1.13.524.
Improves stability by reverting to the previous Jabra DLL version.

Improved support for Windows Server.
Improved Jabra headset performance.

Updated to Chromium 69.

Fixed issue that occurred when acquiring geolocation that caused the Windows desktop app to fail at startup.

Updated to Chromium 67.
Geolocation is now handled manually through the Google Maps API.
Incorporated Jabra headset SDK to support Jabra headsets.
Updated installer package to install Visual Studio 2015 runtime dependencies.

Added Finnish (fi-FI) language support.
Added Danish (da-DK) language support.

Fixed bug causing ctrl-click on links to open in-app.

Updated to Chromium 62.
Scaling icon to correct display issue in Windows sound mixer.
Improved enumeration of screens for machines with multiple displays.

Updated assets for Genesys rebranding.
Work-around for problem with downloads to locked BitLocker drive.
Support for API v2 downloads.
Updates for screen recording.

Updated to Chromium 59.
Use DSCP for softphone for QOS services when available.
Improved memory usage for screen share picker.
Fixed crash when returning from idle when logged out.

New Advanced Settings dialog.
Internal – Removed Staging Environment.
Append application name and version to user-agent for server logs.
Support for changing download directory.

Added system proxy support.

Updatee to Chromium 55.

Preserve last main window size and position when starting application.
Fixed “Waiting for Internet” message.
Added Thai language support.
Fixed Do not play duplicate ringtone on incoming call.

Added Norwegian language.
Modified installer final step to add ‘Launch’ button.
Added cobrowse type as Genesys Cloud internal resource.
Optional log file registry setting.
Geolocation Support.
Video one-to-one call notification.
Support for MP4 playback.
Updated to Chromium 49.

Allow all popups and Genesys Cloud resources as new app window.
Admin tool to disable updates.

Added support for audio device selection.
Added support for native idle handling.
Changed badge for group unread messages.
Updated to Chromium 45.

Fixed bug causing Return to Genesys Cloud to show up on OAuth login page.
Disabled non-applicable menu options when on non-Genesys Cloud page.
Removed Print command from context menu.

Return To Genesys Cloud functionality.
tel: and callto: protocol handling.
Screensharing window/screen selection.
Bug fixes.

Added Polish, Chinese, Swedish, Turkish, Korean, and Italian localizations.
Support for unified preferences dialog.
Added region selection support.
Added refresh menu item.
Incoming phone call notification and ring support.
New application name.
Updated to Chromium 43.
Persistent developer mode.
Clipboard support for Content Management.
Silent notifications while video is active.
Improved recovery from helper process crash.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.