Which additional roles do contact center agents and supervisors need?

Contact center agents and supervisors need extra roles assigned to them so they can see the features they need to complete their work.

Agents need the User role in addition to the Genesys Cloud User role.
Contact center supervisors need the Supervisor role in addition to the Genesys Cloud Supervisor role.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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