Which additional roles do contact center agents and supervisors need?

Contact center agents and supervisors need extra roles assigned to them so they can see the features they need to complete their work.

  • Agents need the User role in addition to the Genesys Cloud User role.
  • Contact center supervisors need the Supervisor role in addition to the Genesys Cloud Supervisor role. 
  • This field is for validation purposes and should be left unchanged.
  • If you still have questions you can ask the community for help.