What kind of location address verification does Genesys Cloud perform?

Genesys Cloud performs two types of verification on location addresses: postal and emergency. Genesys Cloud performs postal address verification on all locations. Genesys Cloud only performs Emergency verification on locations that are used on sites. Genesys Cloud automatically performs emergency verification for United States and Canada numbers.

Postal verification confirms that the address is known to the postal service for the country/jurisdiction and is accepted as a valid address for delivering mail. Genesys Cloud uses vendor partners to provide postal verification.

Emergency verification confirms that the exact geographical location of the address is known to emergency responders, so that responders can locate the caller if an emergency occurs. Emergency verification is provided directly by the carrier that delivers the call to the emergency responders. The nature and process of that verification varies by jurisdiction.

For more information, see Address verification overview and Make a location available for sites.